About Us We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@duckworthsuk.com. |
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Making a Purchase. We accept Visa , Mastercard, Switch and Delta. We also accept payment using the Nochex system. For more information please visit www.nochex.com. To pay for your order using nochex, please choose the Credit Card payment option and on the next screen choose Nochex. Please nochex the funds to sales@duckworthsuk.com and use your order number as reference in the nochex payment window. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. For orders from overseas, where we have been unable to obtain address verification, we reserve the right to cancel the order or request that your order be settled by Moneygram or Western Union money transfer. We accept Visa , Mastercard, Switch and Delta but not Visa Electron cards. We also accept payment using the Nochex system. For more information please visit www.nochex.com. To pay for your order using nochex, please nochex the funds to sales@duckworthsuk.com and use your order number as reference in the nochex payment window. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
Shipping And Handling It is our aim to process all orders the day following receipt of the order. Shipping charges within the UK will be £2.50 per order. Shipping charges for Europe start from £5.50 per parcel, the rest of the world from £7.22 per parcel. For full details of European and Worldwide rates please refer to the table in the Shipping section on the frameset of this web page. PLEASE NOTE : WE DO NOT SHIP TO POST OFFICE BOX ADDRESSES. |
Delivery Schedule We hope to deliver your order right away. Orders for the UK should be recieved within 5 Working days . We would expect orders for the EU to reach their destination within 7 working days. International orders are generally received in under 28 days. For European and International orders we will e-mail you as soon as your order has been shipped. |
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. If you are not entirely satisfied with your purchase you can return it within 28 days of the date of depatch, with your receipt, providing it is still in its original packing. Nothing in the above guarantee affects your statutary legal rights. |
Reaching Us If you need to reach us, please email us on sales@duckworthsuk.com, alternatively, you can call on 01492-531297 (International +44 1492531297) or fax us on 01492531297 or write to us at F Duckworth & Sons Ltd, 13a Abergele Road, Colwyn Bay, Conwy, North Wales, LL29 7RS. |
Privacy Policy Duckworthsuk.com do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Personal details, such as email addresses, postal codes and telephone numbers are held on our database to enable fulfilment of your order and, if you have given your consent, so we can alert you to any future offers available through the online store. These details are held in accordance with the Data Protection Act 1998 and will not be shared with any other organisation unless required to do so by law.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We offer a full refund to all customers if goods turn out to be faulty or different from those ordered. If there is a problem please return the items to the address below, stating the nature of the problem and quoting your order number and personal details. Upon receipt of the items we will contact you within three working days to arrange refund or exchange (all refunds will be re-credited to the purchasing credit / debit card account - including any additional postage charges incurred). Refunds will be credited back to your account upon receipt of the items. This process normally takes no more than two weeks. * Phone calls will be answered during shop opening times (0900am to 1700pm, Mon to Fri) and billed at the (UK) national rate. Cancellation Rights Customers have 7 days from the date of receiving goods in which to cancel any order. Goods must be returned unopened and undamaged, at customer's expense, and a refund, minus original despatch costs, will be issued within 7 days of good's return. Nothing in these terms and conditions affects your legal statutory rights. |
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